Question 1

Do you work with international clients?

Accepted Answer

Yes — we've delivered projects for clients across 16+ countries, all managed remotely from kickoff to launch.

Question 2

Can we meet in person?

Accepted Answer

If you're nearby, we're happy to meet. Every engagement starts with a consultation call followed by a full written proposal.

Question 3

What are your operating hours?

Accepted Answer

Monday to Saturday, 9AM to 6PM Malaysia Time. Messages outside those hours receive a reply when we're back online.

Question 4

How fast do you usually reply?

Accepted Answer

Usually within minutes during business hours. WhatsApp is the fastest way to reach us directly.

Question 5

Do you offer support after launch?

Accepted Answer

Yes. Every package includes a support window, and our Accelerator Package covers ongoing management.

Question 6

Can I pay in installments?

Accepted Answer

Yes. Payment plans vary by package and the exact milestone schedule is confirmed before any agreement is signed.

Question 7

What's the typical project turnaround?

Accepted Answer

Most builds go from kickoff to launch in 2–4 weeks, scoped around your timeline rather than a fixed template.

Question 8

Do you sign contracts or NDAs?

Accepted Answer

Yes. Every project starts with a clear scope and written agreement before any work begins.

Ideosphere